Keywords: Game Triage Collaboration Gamification
Background:
Our General Practioners care is accessible 24/7, but we have limited capacity both during the day and out of hours. Triage is applied in order to organize the limited capacity of emergency care properly and safely.
General practitioners and triagists are jointly responsible for this triage. A well-running triage process is important for the entire emergency chain.
It is therefore very important that you, as a general practitioner or triagist, know how the triage process works. There is a shortage of triagists and we need to train a lot of additional triagists.
Methods:
The general practitioner training at Radboudumc and the largest training organization for emergency general practitioner care in the Netherlands, Schola Medica, developed this game to provide primary care providers with insight into this process.
Students of Hogeschool Arnhem Nijmegen, Communication and Multimedia Design made a prototype for us. With this prototype we applied for a subsidy from an emergency care fund for education.
Together with the future users we made, tested and improved the game.
Results:
Within a month of the game's launch in March 2023, 10,000 people have already played the game.
The game is based on the Dutch Triage Standard (NTS) and is supported by the NTS foundation and Ineen, an organization for primary care, including the out-of-hours GPs.
Conclusion(s):
Together with all major organizations in emergency care training, we developed a game that all triagists and general practitioners can play for free.
On www.triagegame.nl you learn, in a playful way and in a real-life setting, how triage works, which fixed criteria are discussed and what potential pitfalls are. You can learn if you are able to offer your patients the right care, at the right time and in the right place.
Points for discussion:
How do you ensure that you collaborate with many different organizations and create a widely supported game?
How do colleagues from other countries train the triage process?
Can we inspire other countries to adopt the framework of this game?
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